Job Description

Job Title: Service Delivery Lead - Fixed Assets

Function: Global Business Services (GBS) – Finance
Location: Bangalore

Why Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

Summary:

The FA&R Team Lead provides leadership to a team of Senior, Financial and Assistant Fianancial Controllers in the Period-End and is accountable to deliver exceptional services.
They manage day-to-day operations, distribute workloads, and are accountable for meeting (and strive to exceed) the team SLAs and KPIs. They are responsible for ensuring that the FA&R team members are engaged, supported, and developed.
The FA&R Team Leads play an active role in developing their teams’ skills, conducting performance reviews, and identifying opportunities for process improvements. They act as the key escalation point for operational issues and work closely with operations managers to ensure customer needs are identified and met.

Responsibilities:

Operational Delivery: Coordinates and supervises day-to-day prioritizing of tasks, balancing workload across the team. Oversee general ledger, intercompany, and reporting tasks, ensuring everything is accurate and completed on time. Recognizes unusual transactions, trends, or variations and communicate findings and recommendations to management and stakeholders in a timely and effective fashion
Performance Management and CI : Drives team and process performance through data driven insights. Coordinates, develops and maintains documentation on projects and team assignments. Support Projects including Process re-designing / Process Standardization / Process Optimization
Escalation Management : Monitor team performance in handling escalations and provide coaching to improve proficiency. Take Lead in resolving the issues and bring in controls to avoid the occurrence of the issue. Investigate the underlying causes of escalations to identify systemic issues and prevent their recurrence.
Risk, Compliance & Controls : Maintain controls and procedures of Financial Accounting & Reporting (FA&R) process. Ensures that controls are operated as design. Strong Governance around all controls as per RCM’s (Risk Control Matrix)
Team Management: Mentor and provide Guidance to peers and other team members. Provide timely and adequate feedback to team members about their performance

Qualifications & Experience:

Bachelor’s degree in finance & accounting, Qualified accountant (CA, CPA, ACCA) or equivalent

10+ years’ experience in a GBS or BPO setting with expert knowledge of end-to-end Financial Accounting and related accounting

Experience in resource planning, scheduling, and workflow management.

Experience managing an FA&R team and driving performance against KPIs.

Stakeholder management experience at operational level. Proven ability to coach, develop, and motivate people.

Experience with ERP system: SAP is a must. Lean Six Sigma Green Belt or any other equivalent training - desirable

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

Job Category

Finance