Job Description

Location: Tukang, Singapore (West)

Only candidates with the legal right to work in Singapore will be considered. Please note that applicants without this eligibility will not be considered.

Why join Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

Position Summary

Customer Support Manager (Datacenter 2nd Level support & Service Operations APAC) will provide technical and customer support services for our MTU supplied gensets/controls and other equipment, if possible, assist project team to support 3rd Party products and are usually supported by external suppliers.

The role will start when the sold equipment is positioned and connected. This person will provide technical support for ensuring that mechanical, electrical, and other types of systems and equipment are properly installed, connected, tested, and functioning as intended.

What you will be doing:

Customer Support regional duties and responsibilities

Provides 2nd Level technical support for all Diesel/Gas engines (4000, 2000, 1600). Focus electronics, automation (Foxbat, EnergetIQ, Dive etc.) and software support, simulations to APAC distributors, and PSB projects.
Attends technical enquiries and work with Factory's Global Service Level 3 and R&D.
Organizes investigations, troubleshooting, and service quality improvement activities and follows through until resolution.
Evaluate engine/gensets/systems operating data. Troubleshoot mechanically on engines, complex automation, electronic and systems issues.
Analyze, ascertain, and perform differentiation that the defects are warrantable or commercially chargeable.
Working with Project team and APAC distributor service Team to handle troubleshooting and defects claims both local and oversea within APAC region.
Assist CiF Manager and Parts Technical teams to manage the service information and verify the parts compatibility and technical correctness.

Aftermarket & Service Sale Support

Collaborate with service sales and technical teams to support service solutions, repair proposals, and post-commissioning service offerings.
Assist Service Sale to review quotations for service activities, repairs, and project-specific service requirements.
Contribute to standardization of commissioning practices and knowledge sharing across the regional service organization in APAC region.

Commissioning & Service Operations Management

Depending on the scope of supply, participate in project technical specifications on Engineering Reviews and Engineering Validation Activities, Studies, Operability, Commissioning in design and Commissioning Procedures.
Participate and contribute to review various complex commissioning deliverables, analyze the documents, and highlight the shortfalls through vigorous review process and address these shortfalls with the sales/project team.
Participates in meetings with the project team to review issues and provide support where necessary.
Provide technical oversight during commissioning to resolve issues, mitigate risks, and ensure compliance with specifications.
Work with Project Team to verify and close out product/operation issues associated with the package.
Supports Hyperscale Key Accounts customers, network and 1st Levels to support on-site or remotely for product issues investigation.
Work assigns from time to time.

Position requirements:

Minimum Degree/Diploma in Electrical / Mechanical / Mechatronic Engineering or related Engineering Disciplines.
Min. 7-10 years of related work experience in service operations, commissioning, or technical support in diesel/gas engines and power generation, energy systems, or Original Equipment Manufacturer (OEM) Generator sets. Data center infrastructure and facility knowledge a plus.
Possess working experience related to testing LV/ MV Switchboards, commissioning power generators. Possess a LEW license Grade 7/8/9 a plus.
Capable of testing and calibration of Generator Control Panel and assisting 3rd party supplier on Electrical switchboard and its components, troubleshooting and clear understanding of diesel engines electrical and mechanical system specification.
Familiar with the diesel/ gas engines and generators set project testing procedures and applicable rules and regulations of regulatory bodies. E.g., SS, ISO 3046, 8528 etc.
Holding of WSQ/HS&E safety certifications or equivalent a plus.
Willingness to travel regionally for service support in APAC region.

Skills & Competencies

Strong technical knowledge of power generation systems, commissioning workflows, and service operations.
Excellent planning, coordination, and multitasking skills with the ability to manage multiple commissioning streams.
Strong communication, stakeholder management, and customer engagement abilities.
High attention to detail with a structured and problem-solving mindset.
Able to work effectively in fast-paced, dynamic project environments.
Willingness to travel regionally for project and service support.

Preferred qualifications:

Prior experience with mtu engines or power generation systems .
Knowledge in hybrid, electrified, or digitalized power solutions.
WSQ/NEBOSH safety certifications or equivalent.

About mtu Power Systems

Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu . Through digitalization and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.

We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

Relocation assistance is not available for this position.

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

Job Category

Services Supp/Tech Reps