Job Description

Service Operations Officer

Full-Time

Hybrid / Derby 3 days on-site

Why join Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

Position Summary

An exciting opportunity has arisen to join the LRU (Line Replaceable Unit) Management team that sits within in Aftermarket Operations.

The role is largely operational and is the interfacing team between our customer and vendor teams with a big focus on communication and balancing our customers’ requirements for operators who have taken the LRU management add on to their Total Care Agreement.

As an Aftermarket Operations Officer you will be responsible for the monitoring of LRU orders ensuring that units are returned to the operators working with the vendor team through operational/supply issues to meet the customer requirements against their contracts and to avoid AOGs.

You will be comfortable in a fast paced environment, working both on operational day to day issues and problem resolution in support of the Customer. An awareness of Business Improvement and Lean Process Management is desirable to help shape and influence the service delivery going forward. Whilst previous experience within aftermarket would be beneficial, if you are driven and eager to learn about a new area of the business, we would be keen to hear from you as a substantial element of the role can be trained.

Responsibilities:

Accountable of the delivery of LRU management service to the end customer
Liaising with the vendor management team on key LRU supply issues and ensuring availability of materials from a range of sources to facilitate the repairs and replacements to in service engines.
Communication of any logistics issues providing the voice of the customer to our external logistics provider and our internal logistics lead and the monitoring and rebalancing of stock in our logistics warehouses.
Working with commercials to understand and resolve any contractual discrepancies from our standard process for working, help support any penalty discussions and liaise with the customer teams on any excluded service charges.
Be a Champion for a specific subject area within the team, provide input to standard governance and lead improvement projects relevant to the area.
Take the lead on behalf of the customer to resolve queries and issues to provide a high level of customer satisfaction.

Who we’re looking for:

Being a part of Rolls-Royce you’ll know we put safety first, do the right thing, keep it simple and make a difference. These principles form our behaviours. They are an essential component of our assessment process and are fundamental qualities that we seek for all roles.
Having a clear sight of how to support our Customers is important as is the ability to work under pressure and tight timescales
Experience in Service roles or Customer focused roles is advantageous
Experience of Business Improvement and Lean Process Management or drive to obtain these skills during the role
Whilst not essential, a technical understanding of parts and material would be an advantage as would operational, logistics or supply chain experience

Regional Benefits:

Work in a safety-first environment where doing the right thing and keeping it simple are core principles.
Join a culture that values making a real difference through your work.
Develop your career as a mid-career professional blending technical expertise with strong personal qualities.
Thrive in a role that encourages integrity, accountability, resilience, and curiosity.
Collaborate and build relationships in a team-focused environment while also working independently.
Take initiative, lead, and make smart decisions with confidence and support.
Grow through continuous learning, openness to improvement, and exposure to challenging opportunities.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

Job Category

Service Operations