Service Representative

Only candidates with the legal right to work in Malaysia will be considered. Please note that applicants without this eligibility will not be considered.

Why join Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

We are seeking a Service Representative to join our team in Malaysia. In this customer-facing role, you will act as the primary point of contact between Rolls-Royce and our airline customers, providing 24/7 operational support, driving timely resolution of issues, and ensuring the highest levels of customer satisfaction. You will build strong working relationships, identify business opportunities, and represent Rolls-Royce’s position confidently in diverse operational environments.

What you will be doing:

• Provide 24/7 customer support , ensuring timely resolution of operational and technical issues through the appropriate IT systems and communication channels.

• Develop and maintain strong customer relationships at all levels to support effective communication and feedback loops.

• Collect and analyze customer operational data to identify trends, potential issues, and opportunities for proactive management.

• Monitor warranties, guarantees, and airline debt , escalating significant trends as required.

• Provide inputs on customer business forecasts, fleet plans, and shop visit schedules.

• Identify and promote product and service sales opportunities , supporting Rolls-Royce’s growth objectives.

• Represent the Rolls-Royce position with professionalism and resilience, including in challenging discussions with customers.

• Support new product introduction , ensuring customer readiness and successful integration into their operations.

• Uphold Rolls-Royce’s strategy, business values, and commitment to customer excellence.

Position requirements:

• Degree-qualified in a relevant discipline (Engineering, Aviation, or related) or equivalent practical experience.

• Proven experience in a customer-facing role , ideally within aerospace or a related technical services industry.

• Strong technical and/or services background, preferably with working knowledge of gas turbines, aircraft engine operation, and airline line maintenance practices/regulations .

• Good business acumen with the ability to identify opportunities and navigate ambiguity in a fast-paced, dynamic environment .

• IT literate, with the ability to use data systems for communication, reporting, and analysis.

• Excellent communication and interpersonal skills ; able to present clearly, influence effectively, and build trust across cultures.

• Highly organized with strong planning and prioritization skills to ensure on-time delivery of commitments.

• Culturally aware, with the ability to operate effectively in a global business environment.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.